Director of Operations & Finance (Full-Time, Exempt)

CityServe of the Tri-Valley is a rapidly growing human services non-profit (501c3) that makes an impact in our local community by caring for those in crisis and mobilizing mercy and compassion through volunteers and community resource coordination, and was awarded Non-Profit of the Year from Dublin, CA and selected as a finalist for Non-Profit of the Year for the California State Assembly. We are known for the great care we take with our clients and employees alike.

  • Our commitment to integrity and excellence influences all aspects of our organization – from the way we care for participants to our desire to how we communicate our foundation vision of mobilizing mercy throughout our community.
  • We believe that everyone deserves care and compassion in the midst of crisis and we believe that everyone has the opportunity and gifts to make a difference in their community.

The Position: We’re looking for a Director of Operations & Finance, who is an essential part of the Executive Team. The pay range we’re offering for this exempt position is $65-78K annual, commensurate with experience and education. Main office is open Monday through Friday, 8am to 5pm, but as this is an exempt position, some evenings and weekends may be required.

  • We offer exempt employees unlimited PTO and flexible schedules and the option to telecommute as job requirements allow, as well as offer 13 paid holidays for our team.
  • We also provide full-time employees with 100% paid health, dental, and vision insurance for employees and options for dependent coverage. Cellphone and computer stipend is provided for staff as well.

Requirements:

  • A Bachelor’s degree in a related, relevant field is required. (Such as business administration, management, nonprofit management and fundraising), Master’s degree preferred.
  • 5+ years of relevant and progressive supervisory and management experience. Efficiently managing administration, HR compliance, building capacity, leading staff, delegating, executing performance evaluation and organization evaluation, managing a performance outcomes/based organization.
  • 3+ years of experience with a proven track record of success in non-profit financial administration and the ability to engage a wide range of stakeholders, including fund development and curating relationships with donors.
  • High level of proficiency and knowledge on fiscal requirements for 501c3 government funded non-profits, including internal controls, audit prep, and all compliance requirements. Experience supporting the execution of funding contracts, grants, RFPs and RFQs is preferred.
  • High level of technical aptitude, and a deep familiarity with industry standards of database management and data analytics. High-level user of Quickbooks Online, donor relations software, and government grant software such as PINSadvantage and ZoomGrants, is highly preferred.

Responsibilities:

  • This position will be responsible for the strategic and operational leadership of the business aspects of CityServe of the Tri-Valley, including compliance, finance, HR, and general administration.
  • 40% of this position will be responsible for the financial management & grant compliance and invoicing, which includes supporting the fund development efforts of the entire Executive Team.
  • 20% of this position will be responsible for overseeing human resources, including assisting with all staffing needs of the CEO, all HR compliance, insurance, document retention, employee relations, benefits, etc.
  • 40% of this position will be responsible for operational excellence, creating and implementing scalable operational processes, working with a cross-function team to ensure data and fiscal integrity, ensuring execution of all aspects of general administration including facility management, & other responsibilities as assigned.

The Location: Our main office is located in Pleasanton, CA

Non-Clinical Case Manager – Sheltered Population (Full-Time)

The Position: We’re looking for a full time (35 to 40 hours a week) Case Manager – Sheltered Population. The pay range we’re offering is $22-26/hour. Typical hours are Monday through Friday, 8am to 5pm, but position may require some evening & weekend scheduling as assigned.

  • We offer 13 paid holidays, and generous sick-time and vacation accrual.
  • We also provide full-time employees with 100% paid health, dental, and vision insurance for employees and options for dependent coverage. Cellphone and computer stipend is provided for staff as well.
  • Training and ongoing internal development is provided for all case managers. Additionally, there are extensive opportunities for external continued education and training.

Responsibilities: This Case Manager will provide housing navigation, benefits enrollment, and non-clinical case management services to sheltered individuals (those at imminent risk of experiencing homelessness) in and around the City of Pleasanton. Case loads vary on client need level and position hours.

  • Provide case management services to sheltered/at-risk of homelessness individuals. Case management includes meeting with individuals to verify and understand: (1) the need for housing; (2) status of housing history; (3) identification of any existing housing alternatives; (4) assessment of client’s ability to sustain housing, e.g. issues of mental health, stability and amount of income, employment readiness if unemployed or underemployed, and credit history; (5) individual’s and families’ financial assets.
  • Will be responsible for providing a participate-centered, strengths-based case management approach to assist families and individuals to a state of economic or other independence, as defined as “significant and sustainable life change” based on the outcomes prioritized by CityServe Services Team and our funding streams.
  • Excellent data keeping, including confidential personal files, case notes, etc in multiple databases, including Apricot Social Solutions and HMIS. Responsible for providing content for monthly reports due to funding streams.
  • Responsible for seeking out to resources, government agencies, and other non-profits on behalf of unsheltered individuals to pave the way for the most efficient communication with and for the client, as needed.

Education:

  • Preferred: A Bachelor’s degree in a Behavioral Science, Social Science, or a closely related field; OR
  • A Bachelor’s degree in any field and one year of human services related experience (i.e. work providing assistance to individuals and groups with issues such as inadequate housing, economically disadvantaged, employment, abuse and neglect, substance abuse, aging disabilities, prevention, health; OR
  • Required: An Associate’s degree in a Behavioral Science, Social Science or related field and one year of human services related experience (see item #2 above); OR
  • Three years of human services related experience
  • Bilingual preferred, but not required.

Experience: the requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Effective communication skills and ability to multi-task, including ability to answer phones and ability to community sensitively, efficiently, effectively and appropriately with a diverse set of clients, and with co-workers and managers.
  • Experience working in a social/human services, interviewing clients to obtain personal, sensitive information and determine eligibility for programs/benefits and the ability to do so with patience, compassion, and genuine interest.
  • Experience communicating decisions, rules, regulations, policies and procedures to clients or customers verbally and in writing in a respectful, client-centered way.
  • Experience with case management and assessing clients’ strengths and service needs that is person centered and trauma informed.
  • Experience creating and maintaining written documentation of the activities concerning individual client cases.
  • Experience working with community partners to assist clients in becoming self-sufficiency.
  • Experience with complex work systems and possessing strong prioritization skills to organize and manage a variety of tasks.
  • Strong computer skills and experience to enter/retrieve and manage data. The ability to use different software for data entry, case notes and eligibility determination.
  • Ability to accurately use basic mathematics in a work environment.
  • Demonstrate effective trauma-informed conflict resolution and de-escalation skills with clients, co-workers, and manager.
  • Must be punctual, have a good attendance record, and have reliable means of transportation to work.

The Location: The main office is based in Pleasanton, CA. This position’s area of service will be Pleasanton & Dublin, CA

Non-Clinical Case Manager – Unsheltered & At-Risk Population (Full-Time)

The Position: We’re looking for a full-time (35 to 40 hours a week) Case Manager – Unsheltered Population. The pay range we’re offering is $22-26/hour. Typical hours are Monday through Friday, 8am to 5pm, but position may require some evenings & weekend scheduling as assigned.

  • We offer 13 paid holidays, and generous sick-time and vacation accrual.
  • We also provide full-time employees with 100% paid health, dental, and vision insurance for employees and options for dependent coverage. Cellphone and computer stipend is provided for staff as well.
  • Training and ongoing internal development is provided for all case managers. Additionally, there are extensive opportunities for external continued education and training.

Responsibilities: This Case Manager will provide housing navigation, benefits enrollment, and non-clinical case management services to unsheltered individuals or those at imminent risk of experiencing homelessness in and around the Cities of Livermore, Dublin, and/or Pleasanton. Case loads vary on client need level and position hours.

  • Provide case management services to unsheltered individuals. Case management includes meeting with individuals to verify and understand: (1) the need for housing; (2) status of housing history; (3) identification of any existing housing alternatives; (4) assessment of client’s ability to sustain housing, e.g. issues of mental health, stability and amount of income, employment readiness if unemployed or underemployed, and credit history; (5) individual’s and families’ financial assets.
  • Will be responsible for providing a participate-centered, strengths-based case management approach to assist families and individuals to a state of economic or other independence, as defined as “significant and sustainable life change” based on the outcomes prioritized by CityServe Services Team and our funding streams.
  • Excellent data keeping, including confidential personal files, case notes, etc in multiple databases, including Apricot Social Solutions and HMIS. Responsible for providing content for monthly reports due to funding streams.
  • Responsible for seeking out to resources, government agencies, and other non-profits on behalf of unsheltered individuals to pave the way for the most efficient communication with and for the client, as needed. Collaboration with organizations such as (but not limited to) Abode Services, Inc., Echo Housing, Bay Area Community Services, the Livermore Housing Authority, and the affordable housing departments and police departments in the Cities of Livermore, Dublin and/or Pleasanton will be especially important.

Education:

  • Required: A Bachelor’s degree in a Behavioral Science, Social Science, or a closely related field; OR
  • A Bachelor’s degree in any field and one year of human services related experience (i.e. work providing assistance to individuals and groups with issues such as inadequate housing, economically disadvantaged, employment, abuse and neglect, substance abuse, aging disabilities, prevention, health); OR
  • An Associate’s degree in a Behavioral Science, Social Science or closely related field and one year of human services related experience (see item #2 above); OR
  • Three years of human services related experience (see item #2 above)
  • Bilingual (English/Spanish) preferred.

Experience Required: The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Effective communication skills and ability to multi-task, including ability to answer phones and ability to community sensitively, efficiently, effectively and appropriately with a diverse set of clients, and with co-workers and managers.
  • Experience working in a social/human services field interviewing clients to obtain personal, sensitive information and determine eligibility for programs/benefits and the ability to do so with patience and genuine interest.
  • Experience communicating decisions, rules, regulations, policies and procedures to clients or customers verbally and in writing in a respectful, client-centered way.
  • Experience with case work and assessing clients’ strengths and service needs that is person centered and trauma informed.
  • Experience creating and maintaining written documentation of the activities concerning individual client cases.
  • Experience working with community partners to assist clients in becoming self-sufficiency.
  • Experience with complex work systems and possessing strong prioritization skills to organize and manage a variety of tasks.
  • Strong computer skills and experience to enter/retrieve and manage data. The ability to use different software for data entry, case notes and eligibility determination.
  • Ability to accurately use basic mathematics in a work environment.
  • Demonstrate effective trauma-informed conflict resolution and de-escalation skills with clients, co-workers, and manager.
  • Must be punctual, have a good attendance record, and have reliable means of transportation to work.

The Location: The main office is based in Pleasanton, CA. This position’s area of service will be Tri-Valley wide (Livermore, Pleasanton, Dublin).

How to Apply:

Email HR by clicking “Apply Today!” below with your cover letter. Please attach your resume, and note your name and the title of the position in the subject line.

Thank you for your interest in joining our team and making a difference for the Tri-Valley!